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FAQ

Q: How long does delivery take?

A: 14-28 business days. Orders will be shipped within 48 hours from China. The tracking number will be provided.


Q: What countries do you ship to?

A: Worldwide except as prohibited.


Q: I ordered more than one item. Will they all be delivered at the same time?

A: We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.


Q: Can I change the delivery address of my package after it has been shipped out?

A: Unfortunately, we cannot change the shipment once the product is on the route.


Q: What do I need to do when I received a different product than what I ordered?

A: Please contact customer support at [email protected] via email or via Facebook.


Q:
Why didn't I receive the order confirmation email?


A: When your email address is registered as a member, the website will be eligible to send emails to you.
If you are already a member but still have not received the order confirmation email, contact us.


Q:
How do I check my parcel logistics information?

A: Check the link:https://www.17track.net/zh-cn


Q:
What should I do if my package is stuck?


A:
First, we should check where is the package stuck.
If it is stuck in China, feel free to contact us.
If it is stuck at customs, it is recommended that you first try to contact customs customer service to inspect your package.
If it is stuck in your country, it is recommended that you first try to contact the local logistics company and remember to use their tracking number. The package cannot be tracked using YANWEN's tracking number.
Such as German DHL, USPS, Polish INPOST, etc.
If you can't get help from them, feel free to contact us.


Q:
What should I do if I receive goods that are not mine?

A: Check if your package is damaged, then take photos of your package bag, goods, the first and second layers of the package bag logistics information sticker. Finally send them to our email address [email protected].


Q: My flashlight doesn't work, what should I do?

A: First, we can do some checks:
1. Is the battery fully charged? Or try to replace the battery to rule out whether the battery is faulty.
2. Are the flashlight threads loose? Generally speaking, there are two threads on both ends of the flashlight body. Tighten the threads on both ends of the body. Don't forget to tighten the threads near the head.
3. Use an alcohol swab to wipe the threads, springs, and battery contacts.

If it still doesn't work, feel free to send an email to [email protected].