Shipping Policy

Customs Duties & Shipping Fees

Q: Do I need to pay customs duties or clearance fees for my EU order?

A: Effective November 1, 2026, new EU customs rules will affect orders shipped from China. The customs and clearance fee for EU orders shipped from our Global Warehouse in China depends on the order value:

• Orders under $59: $5.99

• Orders from $59 to under $99: $3.50

• Orders of $99 or more: No customs and clearance fee charged at checkout
  
  

The applicable fee will be shown at checkout. Please review the fees before placing your order.

Orders shipped from our local EU warehouse in Poland to EU destinations will not incur additional import customs duties upon delivery. Shipping fees may vary depending on your delivery address, including any applicable remote-area surcharges.

Q: What are the shipping fees for orders shipped from the Global Warehouse?

A: For orders shipped from our Global Warehouse in China:

• Orders of $29 or more: Free shipping.

• Orders under $29: A $3.99 shipping fee applies.

Additional shipping charges may apply to remote areas, depending on your delivery address. Any applicable shipping fees will be displayed at checkout.

Please note that shipping fees and customs or clearance fees are separate charges.

Q: Where are Wurkkos warehouses located, and which regions do they ship to?

A: Wurkkos currently operates warehouses in the United States, Poland (EU), Spain, Brazil, and Russia. Shipping availability and delivery times depend on the product and destination.

• US Warehouse: Ships to addresses within the United States via USPS. Estimated delivery: 2–5 business days.

• EU Warehouse (Poland): Ships to EU countries and Ukraine, excluding remote island locations. Delivery via DPD or DHL. Estimated delivery: 2–7 business days.

• Spain Warehouse: Ships to addresses within Spain and Portugal via Correos Express. Estimated delivery: 2–3 business days.

• Brazil Warehouse: Ships to addresses within Brazil. Estimated delivery: 7–15 business days.

• Russia Warehouse: Ships to addresses within Russia. Delivery times vary by destination and shipping method.

Delivery times are estimates and may vary depending on the destination, carrier, and local delivery conditions. Available products, shipping methods, and fees may also vary by warehouse and destination. Please check the shipping options available at checkout.

Q: How long does delivery take?

A: Orders shipped from China are usually dispatched within 1–2 business days. Delivery typically takes 6–15 business days after dispatch, depending on your destination and shipping method.

Orders shipped from local warehouses may arrive sooner. Once your order ships, we’ll send you a tracking number by email.

Q: Which countries do you ship to?

A: We ship to many destinations worldwide, subject to shipping availability and applicable restrictions. Available shipping methods and delivery times may vary by destination. Please check the shipping options available at checkout.

Q: I ordered multiple items. Will they arrive together?

A: We do our best to ship all your items together whenever possible. However, items may arrive separately if they ship from different warehouses or require different shipping methods. You’ll receive a shipping notification and tracking information for each shipment.

Q: Can I change my shipping address after my order has shipped?

A: Unfortunately, we can’t guarantee address changes once an order has shipped. Please contact us as soon as possible if you need to update your address, and we’ll check whether a change is still possible.

Q: What should I do if I receive a different product from the one I ordered?

A: We’re sorry about that. Please email us at wurkkos@foxmail.com or contact us through Facebook. Include your order number and photos of the item you received so we can help resolve the issue.

Q: Why haven't I received my order confirmation email?

A: Please check your spam or junk folder and make sure you entered the correct email address when placing your order. If you still can’t find your confirmation email, contact us at wurkkos@foxmail.com with your order details.

Q: How can I track my package?

A: You can track your shipment through 17TRACK. Enter your tracking number to view the latest available updates. Tracking information may take some time to appear after dispatch.

Q: What should I do if my package is delayed or tracking hasn't updated?

A: First, check the latest tracking information to see where your package is. If it appears to be delayed in transit or hasn't updated for an extended period, please contact us for assistance.

If your package has reached your country, you can also contact the local delivery carrier for more information. Some carriers use a different local tracking number, which may be available through the tracking details.

If you need further help, please contact us at wurkkos@foxmail.com.

Q: What should I do if I receive a package that doesn't belong to me?

A: Please keep the packaging and the items you received. Take clear photos of the outer package, the items, and all shipping labels, including any labels underneath the outer label if accessible. Then email the photos and your order number to wurkkos@foxmail.com. We’ll help you investigate.

Q: I received my order but changed my mind. Do I have to pay for return shipping?

A: For returns due to a change of mind, the customer is generally responsible for return shipping costs, subject to our return policy and applicable consumer protection laws. If your item is defective or you received the wrong product, please contact us before returning it so we can help.